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According to some users, they are unable to use their laptops and computers after upgrading Windows 11 to its latest available build. Apparently, the system crashes as soon as it tries to boot, even before the login screen appears.
However, in some other cases, users have also reported that the system boots to a black screen that does not respond. In this guide, we’ll look at the troubleshooting steps to try if this happens. Follow the method that best suits your situation.
1. Try Some Basic Problem
Before we move on to the complicated troubleshooting, we suggest trying a few simple fixes and see if those make any difference. First, if your computer doesn’t show any sign of power, check all power supplies to make sure they’re connected properly and working fine.
While you’re at it, we also recommend checking if the monitor is connected properly, especially if you’re experiencing the black screen issue.
Once you are sure that the problem is system related, proceed to the troubleshooting methods below.
2. Solve problems in WinRE
If you cannot boot into Windows, then the best way to access the system is through the Windows Recovery Environment.
The Windows Recovery Environment, sometimes called WinRE, is a companion operating system installed alongside the regular Windows operating system. Basically, it is a simplified version of Windows that provides diagnostic and repair tools for problems associated with the Windows operating system.
In this method, we will use WinRE to access Command Prompt, with which we will later run the system commands.
Here’s how you can proceed:
- Turn off the device by pressing and holding the power button for 10 minutes.
- Start the system with the power button, and then turn it off by following the mentioned step.
- Do this twice again and let the system start properly for the third time. Windows will now automatically boot into the recovery environment.
- In the WinRE mode, navigate to Troubleshooter > Advanced options.
Launch Advanced options - click on Command Prompt from the list of available options.
Select Command in Advanced options - In the next window, type the command below and press Get in to implement it:
BCDEdit
Execute the command - Go to the Windows Boot Loader section in Command Prompt and note the drive letter next to osdevice. You will need to replace that letter with an X in the following commands.
Check the osdevice section - Execute the following commands one by one:
CHKDSK /f X: DISM /image:X:\ /cleanup-image /restorehealth SFC /scannow /offbootdir=X:\ /offwindir=X:\windows
Run SFC and DISM commands - Next, run the following commands, one at a time:
C: bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd
Execute the entered commands - Finally, type exit and tap Get in. This will close the Command Prompt.
- Go back to the Advanced options screen and select Initial repair.
Select Initial repair - Wait for the process to finish, and then reboot the system.
Hopefully, this time you will be able to boot Windows correctly.
3. Uninstall the Update
Since the problem occurs after the users install a Windows system update, another solution you can try is to uninstall the update. For this, you need to boot into Safe Mode. However, if you have already tried to boot into Safe Mode and failed, skip this method and move to the next one below.
To continue, follow these steps:
- Boot into the Windows Recovery Environment by following the steps mentioned earlier in this guide.
- In WinRE, navigate to Solve problems > Advanced options > Initial Settings > start over.
Click the Restart button - You should now see three options to enter Safe Mode. Press F4, F5 or F6 according to your needs.
Boot into Safe Mode - Once you are in Safe Mode, press to win + R open Run.
- Type control in the Run text field and click Get in.
- Select Programs and Features in the Control Panel.
Select Programs and Features - click on View installed updates from the left panel.
Select the View installed updates option - You should now see a list of all installed updates on your system. Right click on the problematic one and select Uninstall.
Select Uninstall from the context menu - Follow the on-screen instructions to continue.
After the update is uninstalled, check if the issue is resolved. If the problem started after installing a particular app, then you can also try uninstalling the app and check if that makes a difference.
4. Use System Restore
Another thing you can do is restore the system to a previous time where the problem was not present. This is done by the system Restore, which takes snapshots of the system at different points (especially before performing critical operations).
These restore points can be used to return to the relevant system state.
Here’s how you can use the system restore tool to fix the problem:
- Boot into Windows in the Recovery Environment.
- Navigate to Solve problems > Advanced options.
- click on System Restore.
Click System Restore - In the next dialog, click the Later a button
- You should now see a list of restore points created on the system. Select one (preferably the latest one) and follow the on-screen instructions to complete the procedure.
Select a restore point
5. Restore Windows
If none of the troubleshooting steps suggested here work, then you can try resetting or reinstalling Windows as a last resort.
Windows gives you the option to keep your files and folders during restore, so you don’t have to worry about losing your data. Reinstalling, however, might erase everything. If you are not comfortable doing any of these, you can contact the official Microsoft support team and report the issue to them.
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