Frequently Asked Questions
Does Microsoft have free shipping?
Microsoft offers free shipping on all orders, so there’s no need to worry about additional costs! What’s even better is that it’s fast shipping, so you can expect your order to arrive within 2-3 days.
Can I track my Microsoft order?
To track your Microsoft order, go to the ‘Order History’ page in your account. If the status of your order is ‘Shipped’, you can click on the ‘Track Shipping’ link below the status information. You cannot check if the order is still ‘Pending’ – this means it is not yet available for delivery.
What is Microsoft’s Return Policy?
You can request to return a product up to 30 days after receiving your purchase for a refund. This does not include original shipping charges. To request a return, go to the ‘Order History’ page in your account and select ‘Request a Return’. Follow the instructions and upon approval, you will receive a prepaid shipping label. Make sure your items are in their original packaging and brand new condition before returning them. Please allow 3–5 business days to receive your refund after Microsoft has received your items.
Does Microsoft do gift cards?
Give your loved ones the choice of gift with a Microsoft or Xbox gift card! Choosing one of these gift cards gives the recipient the chance to get gadgets, games, software, apps, movies and more.
How do I redeem a Microsoft or Xbox gift card?
If you’ve been lucky and received a Microsoft or Xbox gift card, it’s very easy to redeem it. You must have a Microsoft account, once you’re signed in, go to the Redeem page, where you can then enter the 25-character code.
Does Microsoft have Black Friday sales?
There’s already a dedicated Black Friday page on Microsoft’s website, it doesn’t have any Black Friday deals yet (it’s too early!) but it does let you know there will be some this year! Come back to this page this Friday, November 25, as we’ll have an updated list of Microsoft Black Friday deals.
Hints and tips
Microsoft promo codes are the best way to save money on your order, however there are additional ways to get a discount:
- Boutique Deals: Microsoft has a dedicated deals page that shows all the bargains you can find in the Microsoft store. There are a whole host of deals available from Xbox, Surface, PC and accessories, be sure to check them out.
- Student and Military Discount: Great news for any students, teachers, parents or military, you can enjoy a discount of 5 to 10% at Microsoft. What’s even better is that you’ll get free access to Office 365! To get your discount, enter the email address you use with your Microsoft account. If you qualify, you will be approved immediately.
- 30 Day Price Promise: Microsoft has an amazing Price Promise scheme. If you buy a product from the Microsoft Store and the price of the product drops up to 30 days after your purchase, Microsoft will refund the difference! Talk about shopping with peace of mind!
- Newsletter Subscriptions: Get all the latest deals, news and product information sent straight to your inbox when you sign up for the Microsoft newsletter.
How to use Microsoft coupons
Check out our latest Microsoft promo codes – we update this page regularly with the latest offers.
Once you’ve found the offer you’d like to use, click the ‘Get Code’ button below the offer. This will bring up a pop-up box, displaying the code. It will also open a tab on the Microsoft website. Click the ‘Copy’ button in the pop-up window to copy the voucher.
Time to shop! Once you have everything, go to checkout. Once you have arrived at the payment section, you can paste your code.